Warranties & Guarantees
When you schedule service, repair or equipment installation with Village Plumbing & Air we protect your investment with some of the strongest guarantees and warranties in the industry. From equipment, parts and labor to your complete satisfaction we have you covered.
Warranties & Guarantees
When you schedule service, repair or equipment installation with Village Plumbing & Air we protect your investment with some of the strongest guarantees and warranties in the industry. From equipment, parts and labor to your complete satisfaction we have you covered.
We Have You Covered.
100% Satisfaction Guarantee
We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship we provide. During the first year, if you are dissatisfied with the performance of your equipment, our services or our people, we will make it right.
Equipment Size Guarantee
We are solely responsible for determining correct equipment size and installation standards (which will always comply with state mandated codes).
"No Surprises" Guarantee
Once the work begins, the price quoted for the work being done is the price you pay. We charge by the job, not by the hour.
Customer Service Guarantee
Our customers will be treated with respect and courtesy at all times. Your technician will respect the privacy of your home and ask permission before entering any rooms. They'll treat your home with the respect it deserves and complete the job with speed and precision. They wear shoe covers, clean up when they are finished and take personal responsibility for your complete satisfaction.
Plumbing Repairs Warranty
Gas, Water, Drains & Fixtures
90 DAYS PARTS & LABOR
Water Heater Replacement Warranty
Tank Type & Tankless
1 YEAR PARTS & LABOR
Additional manufacturer warranty may be included on equipment.
New Plumbing Installations
Does not include customer supplied equipment
Water Service Lines | PVC
1 YEAR PARTS & LABOR
Water Service Lines | Copper
3 YEARS PARTS & LABOR
Water Service Lines | PEX
25 YEARS PARTS & LABOR
Beginning 10/1/19 (Previously 5 yrs.)
Gas Lines | Galvanized, Above Ground
1 YEAR PARTS & LABOR
Gas Lines | Poly, Underground
3 YEARS PARTS & LABOR
Fixtures Only
1 YEAR PARTS & LABOR
Sewer Lines
5 YEARS PARTS & LABOR
Warranty doesn't cover roots in line.
Customer Supplied Plumbing Materials or Equipment
Fixtures, tubs, sinks, toilets, water heaters, water filtration systems, etc.
30 DAYS LABOR ONLY
Stoppages
90 DAYS PARTS & LABOR
No warranty for stoppages due to roots in line, bellies in line or broken lines.
A/C condensate line not included.
HVAC Repair with Parts
1 YEAR PARTS & LABOR
Complete HVAC System Replacement
10 YEARS PARTS (Lennox Manufacturer Warranty)
2 YEARS LABOR
Individual HVAC Equipment Replacement
Condenser, Coil or Furnace/Air Handler
5 YEARS PARTS (Lennox Manufacturer Warranty)
2 YEARS LABOR
HVAC System Inspections & Tune-ups
Inspections & tune-ups don't come with guarantees or warranties.
Inspections & tune-ups are conducted for the purpose of proactively identifying issues before they might arise. An inspection report is provided to the customer after each inspection regarding the current health and functionality of the HVAC system. All possible failures cannot be identified during a system inspection or tune-up and might require additional services to locate and repair.
