The Village Guarantee

We Have You Covered

Since 1946 Village Plumbing & Home Services has been entrusted by thousands of Houston residents with their most valuable possession . . . their home. We take this responsibility very seriously.

When you schedule service, repairs or equipment installation with Village we protect your investment with some of the strongest guarantees in the industry. From equipment, parts and labor to your complete satisfaction we have you covered.

100% Satisfaction

We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship we provid. During the first year, if you are dissatisfied with the performance of the heating or air conditioning equipment, our services, our people or for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.

Equipment Size Guarantee

Village plumbing & Home Services is solely responsible for determining the correct equipment size and installation procedures. The product(s) we install will heat /cool to your satisfaction.

“No Surprises” Guarantee

Once the work begins, the price quoted for the work being done is the price you pay.

Lifetime Installation Materials Warranty

All materials needed to install the new equipment are warranted for the life of the equipment for the original owner. This includes things like duct work, sheet metal, water & gas piping, electrical wiring, hangers and more.

Air Conditioner “Level For Life” Warranty

Any central air conditioning unit we install will remain level for the life of the unit for the original owner or we will re-level the unit at no additional charge.

Exclusive “No Lemon” Guarantee

We recognize that not every manufactured piece of heating or air conditioning equipment is 100% perfect all of the time. Since our customers should expect to receive 100% of the heating and air conditioning value they’ve invested in, we offer an exclusive “No Lemon” guarantee. Simply stated, if the compressor in your air conditioner should fail during the first five years of ownership or the heat exchanger in your furnace should crack during the first five years of ownership, we’ll install a completely new compressor or heat exchanger.

Customer Service Guarantee

Our customers will be treated with respect and courtesy at all times. The technician will respect the privacy of the customer and ask permission before entering any rooms.

Our technicians are the best in skill, attitude and workmanship. They’ll treat your home with the respect it deserves and complete the job with speed and precision. They wear shoe covers, clean up when they are finished and take personal responsibility for your complete satisfaction.